• Minimum order size is $150 (new or reorder).
• PK sells only in full cases of 12 units each. We can not split or mix cases.

• Copy of Company Resale Certificate
• Federal Tax ID
• Completed New Customer Form (link)

• Please register to order online. Or, if you prefer, fill out an order form.
• Complete, email back to orders@purveyorskitchen.com or fax to 530-823-1756.
• Receipt of the order form is considered your PO.
• Any order over $500 must be on a company PO, Order Form or Direct Order Form created for you by PK. If you need assistance please contact Customer Service.

PK works diligently to control costs and maintain affordable pricing. However, pricing and promotional offerings are subject to change without notice. Please request updated pricing prior to ordering.

• Credit terms are not automatically granted. They will be determined on an individual basis.
• Orders under $1000 require pre-payment (exceptions made for established accounts in good standing). We accept MasterCard, Discover, American Express or Electronic Checks for pre-payment.
• Customers purchasing over $1000 per order may aply for Net 30 terms only after placing 3 pre-paid orders within the past 12 months (this excludes backorders).
• Business must have been established for a minimum of one year.
  Seasonal or event-based customers ordering ont time per year are pre-paid.
• Credit limits are determined off previous orders and ordering/payment history.
• A Credit Application may be filled out here or requested from Customer Service by calling 530-823-8527 or emailing info@purveyorskitchen.com.
• Credit Terms take 2-3 weeks to process and will not be granted at a time an order is placed – so please plan accordingly.
• During large volume months, new terms cannot be processed.
• All returned checks are charged a $25.00 return check fee.
• PK reserved the right to suspend or revoke terms at any time and reinstate prepaid terms.
• Interest of 1.5% per month (18% per year) is applied to any late pay orders over 30 days.
• 10% late fees will be applied to unpaid invoices over 60 days.
• Large volume orders that have established credit terms may be required to pay freight up-front before order is shipped.

• PK is happy to offer one sample of like product that is purchased at a reduced cost.
• Some items are not available for sample.
• All samples are marked accordingly and not for resale.
• Sample request must be made in writing when placing an order.
• Please fill out a sample request form here or from Customer Service by calling 530-823-8527 or emailing info@purveyorskitchen.com.

• All products are shipped FOB, Auburn, CA.
• To best serve our customers, we require all shipping information to be completed on the New Customer Form.
• Shipping timelines are dependent on the time of year and size of order. Typical orders on PL and branded products during off-season is about 5-7 business days while in-season is 10-14 business days.
• Orders larger than 40 cases usually ship within 10-14 business days. Please keep in mind that new customer labeling/label changes or combining food service with your order may delay the order processing.
• We do everything we can to process, pick, label and pack your order in a timely manner. We will fill orders by date of order so at large volume times of year we recommend that you plan early so you are not caught behind larger orders.
• Shipping estimates (when requested) can be given once the order is processed; however, exact shipment quotes will not be available until the full order is packed and weighed for shipping.
• PK does not finance shipping fees. Customers are responsible for their shipping fees which are due at the time of shipment.
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• Orders of eight cases or more usually are shipped on a pallet to reduce shipment costs.
• Please review any special shipping or delivery requirements with customer service and note your shipping restrictions on your customer form for easy access by our shipping dept.
• Pallet shipments may incur additional delivery fees if customer is not set up to accept pallets.

• Small orders are usually shipped via UPS.

• PK will notify the customer when the order is ready for pick-up. A signed order sheet is required at pick-up, confirming the order is complete, accurate and free of damages. Pick-up hours are Mon-Fri 8am-4:30pm.
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• UPS

  UPS requires receiving stores to hold damaged goods for up to 5 business days. Please take photos of all damages and report immediately to PK. Failure to follow these procedures may result in refusal to pay for damages by the provider.

• Pallet shipments with missing or damaged products must be documented on the bill of lading when receiving the delivery. PK photographs all orders leaving our facility. We ask our customers to photograph any damages. It’s imperative that customers inform PK with in 5 days of delivery in order to receive credit and/or replacement. Failure to follow these guidelines will negate credit or product replacement.

• All sales are final. Returns are not accepted.
• Branded orders that are returned as “undeliverable” will be charged a 15% restocking fee.
• PL orders that are returned as “undeliverable” will be charged a 100% restocking fee.
• Customers who submit a PL order and then cancel the order within 24 hours will not be charged a cancellation fee. PL orders cancelled after 24 hours will incur a $2 per case fee for label production and processing costs.
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• Visit tastetoutshout.com, our recipe partner, where you will find recipes and product suggestions on all PK products.
• Product shots of branded PK and KF products are available for use in marketing and promotions. All product shots are registered images and PK reserves the right to ask that they be removed if we feel they are misrepresented or used in questionable ways.
• For photos of your custom labeled PL products, see our Acceleration Services with marketing suggestions and available materials such as recipe cards, signage, etc. Reasonable fees apply.
• For label set-up fees and custom design options or pricing, see our Labeling Options Sheet.